Purpose of the Role:
To enable exclusive access and VIP treatment for Wynn’s influential guests. To open the doors to the most sought-after experiences that Wynn and Las Vegas has to offer.
Responsibilities:
Guest Experience
Relationship Management:
Operations
Systems & Processes:
Leadership:
Culture:
Behaviors & Skills:
Guest-centric and relationship-driven. Intense curiosity to understand the unspoken guest needs. Inquisitive with attention to detail to execute. Empathetic to guests expressed and unexpressed needs and wants. Always one step ahead. Excellent verbal and written communication skills. Relentless in follow-up. Can deal with complexity and volume of requests. Must be flexible regarding schedule with the ability to work varied days and times.
Measures of Success:
Guest feedback, NPS scores, Financial Performance, Guest Dossiers Management.
A college education is preferred. Minimum of 2 years of luxury brand experience focusing on HNW clientele. Extensive knowledge of Property Management systems such as Salesforce, Patron, Opera, HotSoS, Alice, Seven Rooms, and MS Office. Outstanding written and verbal communication skills. Must be flexible regarding schedule with the ability to work varied days and times.
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