Job Description
This is a remote position.
Join our team at RMH Franchise Corporation as a Chat Support Agent in the Restaurants industry. As a key player in our customer service team, you will be responsible for providing timely and efficient support to our customers through online chat platforms.
Responsibilities:
- Respond to customer inquiries and resolve issues via chat in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with order placement, tracking, and cancellations
- Escalate complex issues to the appropriate departments for resolution
- Maintain a high level of customer satisfaction through effective communication
Requirements:
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service experience is a plus
- Proficiency in using chat support software and CRM systems
Qualifications:
- High school diploma or equivalent
- 1+ years of experience in customer service
- Familiarity with the Restaurants industry is preferred
- Ability to work flexible hours, including evenings and weekends
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Positive and inclusive work environment
- Employee discounts at participating restaurants
Requirements
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service experience is a plus
- Proficiency in using chat support software and CRM systems
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Positive and inclusive work environment
- Employee discounts at participating restaurants
Job Tags
Full time, Flexible hours, Afternoon shift,