**Job Overview:**
Irene Hunter & Associates is seeking a professional, detail-oriented **Client Care & Appointment Coordinator** to follow up with inbound leads, ask qualifying questions about their real estate goals, and schedule appointments for the lead agent. This is a remote, part-time role ideal for someone who is confident on the phone, organized, and thrives in a fast-paced environment.
**Key Responsibilities:**
* Call and text inbound leads who have inquired via ads, website, or CRM
* Ask pre-screening questions to determine motivation, timeline, budget, and property needs
* Accurately input lead details into our CRM (Lofty)
* Schedule consultations, listing appointments, or follow-up calls for the lead agent
* Provide a warm, knowledgeable first impression of the brand
* Track all conversations, follow-ups, and statuses with clarity and accuracy
* Work from a script but personalize communication based on the client
**Skills & Experience:**
* Excellent verbal and written communication skills in English
* Comfortable on the phone and with objection handling (non-salesy)
* Prior experience in real estate, customer service, or appointment setting preferred
* Familiarity with CRMs (Lofty experience is a bonus but not required)
* Highly organized, punctual, and detail-oriented
* Able to follow instructions and work independently
**Tools We Use:**
* Lofty CRM
* Google Workspace (Drive, Sheets, Calendar)
* ChatGPT (for templates and support)
* Text & call platforms (provided)
**Working Hours:**
* Flexible hours, but must be available to follow up with leads within 1 business day
* Approximately 5–15 hours per week, with potential to grow
**About Us:**
Irene Hunter & Associates is a multi-state real estate firm representing buyers, sellers, and investors. We pride ourselves on delivering a high-touch, professional experience with a personal, strategic approach. Our clients expect results—and we deliver.