Job Description
JOB TITLE:
Clinical Telephone Interviewer - I
JOB LOCATION:
Batesville, IN
JOB TYPE:
Contract
JOB DESCRIPTION:
This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing ForeCare, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients seeking to use their long-term care benefits after purchasing a ForeCare contract.
- Conduct phone interviews, provide excellent customer service by telephone.
- Understand annuity and insurance products, procedures and system capabilities.
- Verify personal information.
- Administer telephonic cognitive screening tests.
- Complete initial inquiry phone call for long-term care benefits.
- Respond to questions regarding long-term care claims benefits.
- Accurate data entry and record keeping.
- Question clients regarding medication usage and record responses.
- Determine when cases need to be referred to underwriting.
- Communicate underwriting decisions to the field.
- Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information.
- Other duties as assigned by management Requirements and Competencies.
REQUIREMENTS:
- Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
- Associates degree or equivalent experience.
- 1-3 years' experience within the health care industry (medical office, pharmacy or similar).
- Customer service / call center experience preferred.
- Knowledgeable in medical terminology, especially prescription drugs.
- Understanding of medication usage is helpful.
- Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs.
- Ability to speak clearly, annunciate properly and accurately.
- Ability to type and talk simultaneously and professionally fill dead space when waiting for information.
- Previous experience with geriatric patients.
- Basic computer navigation.
- Excellent data entry skills with attention to detail and accuracy on a daily basis.
- Demonstrate strong attention to detail with excellent organizational skills.
- Strong interpersonal and team skills required.
- Participates as a fully functional team member by learning and performing all team processes.
- Support operational measures and assist in meeting established service standards.
- Strong written and oral communication skills.
- Ability to maintain positive attitude and composure in dealing with difficult situations.
- Ability to be flexible and prioritize activities.
- Spanish preferred
SCHEDULE:
- Flexibility with scheduling to cover shifts Monday – Friday 8:30am-6pm
Job Tags
Contract work, Flexible hours, Shift work, Monday to Friday,