Job Title: Collections Associate

Job Location: Houston, TX

Job Type: Contract

Job Description:

1+ years of collections and analyst experience preferably in ecommerce, payments or financial services.
Strong data analysis and investigative skills
Puts a high value on accuracy and completeness of work including case notes, customer due diligence, processing legal documents, and fraud investigations
Has the ability to communicate clearly, and effectively with customers, attorneys, and vendors
Possesses excellent organizational and time management skills must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
A proven ability to learn and adapt to new processes and follow standard operating procedures
Excellent problem-solving skills
Thrives in a fast-paced environment
Independent decision maker with the ability to confidently back up actions
Ability to verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.
Maintain accurate and complete case notes, customer due diligence records, and legal investigations.
Experienced in handling end-to-end payment processing and posting.

Conduct due diligence in legal document processing and customer account reviews Contact customers as needed regarding delinquent accounts or clarification about verification documents
Successfully able to review and analyze customer accounts and relevant documentation in a high paced environment within established SLAs
Keen eye to detailed tasks and making good judgment decision with minimal supervision in an independent environment
Identify, research and highlight trends relating to collections management

Contract work,