Job Description

Who we are

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Position Summary

The role of the Concierge will serve to enhance the Common House Member experience by acting as a warm and welcoming face of the club delivering an excellent level of service and hospitality. In addition to acting as the face of Common House, responsibilities include but are not limited to management of reservations, communications to members, and restaurant and administrative support. A successful Concierge has a positive attitude, the ability to multitask, and a desire to work in a diverse team.  Full time and part time positions available! 

Responsibilities include, but are not limited to: 

• Member & Guest Experience 
  • Enhance the member experience with positive interactions, acting as the face of the club to all members and guests, greeting them as they come and go
  • Distribute welcome packets to new members, as well as processing returns
  • Manage and alert the team appropriately about Member birthdays, anniversaries, and other notable information
  • Assist guests with all requests, including but not limited to private event inquiries, meeting spaces, potential partnerships, and special circumstances

• Front Desk Management 
  • Answer phone calls and manage the Concierge inbox and respond to requests in a timely manner
  • Maintain front desk and coat room organization
  • Manage room reservations and special requests
  • Assist other department managers, as needed
  • Manage all Programming Event RSVPs and any required communications
  • Scan and upload invoices for the Finance team

• Restaurant & Administrative Support
  • Manage dining reservations: maximize seating/communicate preferences/even spacing/coordinate with other club events to avoid conflicts
  • Print updated BEOs to ensure the latest and most up-to-date floor plans and event-specific info is on hand for MODs and event staff
  • Create signage and special menus for events using Adobe InDesign
  • Collect relevant data and input into spreadsheets as needed
  • Host in the Restaurant floor(s) of the House when needed

In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers and a competitive salary package. Additionally, we also offer our team members a comprehensive benefits package including:

• Diverse and inclusive colleagues
• Generous Health, Dental, Vision
• Sick Leave
• 401k Option
• Monthly membership at Common House
• 50% employee discount on food and non-alcoholic purchases

Common House is an equal opportunity workplace. As such, we are committed to creating an inclusive environment and welcome applications from all genders, races, religions, sexual orientations, and ages, as well as parents, military service members, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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