Job Description
Contact Center Patient Advocate Location Rexburg, ID :
We're changing the path of healthcare. Come join us!
Legrande Health is a fast-growing, next-generation technology platform that is innovating connected care and access for patients. Our platform streamlines a far too difficult process while benefiting patients, doctors, and pharmacies.
Ideal Candidate:
We are seeking passionate employees who can deliver exceptional service and support to customers over phone, email, chat and text.
- Full-time (40 hrs/week)
- Excels in a professional, fast-paced and rewarding environment
- Ability to provide concierge-level service to doctors, pharmacies, patients and manufacturers
- A problem solver with attention to detail, service, integrity, and accountability
- Strong ability to follow established workflows and processes
- Cares deeply about patients and their health
- Generate reports and any data requests, as necessary
- Make decisions utilizing established pharmacy/clinical guidelines
Qualifications:
- High school diploma or GED equivalent
- Ability to work 9:30 AM - 6:00 PM Monday - Friday shift at our Rexburg corporate office
- Customer service experience
- Minimum of 18 years of age
- Dependable and punctual
- Full-time employee (40 hrs/week)
What can Legrande Health do for you?
- Healthcare industry experience and training
- A professional, team-oriented office environment with weekends off
- Work schedule adjustment flexibility with advanced notice and approval
- Growth potential with an innovative and fast-growth health and technology company
- A collaborative and dynamic culture that values creative solutions and input
- Starting pay of $15.00 per hour, with merit increases and advancement opportunities
- Paid time off
- Holiday pay
Your Roles and Responsibilities:
- Contribute to a team-based environment and positive, collaborative culture
- Build rapport and establish trust with everyone you interact with
- Be dependable, be on time, be responsible, be accountable; own it!
- Your success is our success- do your best!
- You are responsible for your ongoing development; your manager is responsible to support your ongoing development
- Use your voice and communicate in a respectful, transparent, candid, and open manner
- Serve patients by offering assistance with our services
- Assist doctors in providing products and services to their patients
- Assist manufacturers and providers of products and services
- Be open to receive timely positive and constructive feedback to support your ongoing development and provide others with timely positive and constructive feedback to support their ongoing development
- Use all the resources that you have available within our client services specialty hub to place yourself in the strongest position to succeed
Job Types: Full-time
Schedule:
- 8-hour production shift
- Day shift
- Monday to Friday
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Rexburg, ID 83440 (Required)
Work Location: In person
Job Tags
Hourly pay, Full time, Work at office, Monday to Friday, Flexible hours, Shift work, Day shift,