Job Description
*Posting to close Monday, April 28 at 11:59pm (CST)*
*Position is hybrid. Candidate must be able to come to the Middleton, WI office a minimum of 4 days per week for at least the first year of employment*
As
a Customer Experience Advocate at
Esker, you’ll be the go-to expert for our customers post-implementation. You’ll
build lasting relationships with a portfolio of 20+ accounts, gaining deep
insight into how they use Esker solutions and identifying opportunities to
drive greater efficiency and value. Focused on one core Esker platform, you’ll
serve as both a trusted advisor and product champion, helping customers get the
most out of their experience.
Key Tasks/Duties:
- Manage and deepen
relationships with 20+ assigned accounts; use experience and
judgement to take care of customers and strengthen relationships.
- Provide a customer experience
that maximizes customer utilization of Esker solutions and satisfaction
with Esker services.
- Work with internal support
and Professional Services teams to address customer needs; troubleshoot
issues that arise in the course of configuring solutions.
- Reach out and collect
feedback from assigned accounts; share feedback with relevant teams to
improve the customer experience and influence future product releases.
- Measure customer utilization
of installed solutions using established procedures.
- Learn how assigned accounts
use Esker solutions; help customers maximize process efficiency; suggest
how customer can best use solutions.
- Maintain knowledge of current
Esker solutions to suggest how customers can use upgrades and
improvements.
- Recommend and support
implementation of processes that improve team efficiency and customer
satisfaction.
- Perform configuration
changes and build reports.
Requirements
- Bachelor's degree or
equivalent experience in lieu of degree
- 2+ years in customer service,
customer training, or account management
Essential
Experience:
- Demonstrates
strong technical aptitude and is comfortable with tasks such as basic system
configurations and setup setup
- Strong time management skills
with the ability to prioritize effectively in a fast-paced environment
- Excellent written and verbal
communication, with a knack for delivering complex information in an
understandable way
- Creative and resourceful
problem solver who takes initiative
- Ability to manage multiple
customer accounts simultaneously
- Proficient in Microsoft Office tools (Outlook, excel, word etc)
- Familiarity with Salesforce or other ERP/CRM platforms is a bonus
Salary Range: $62,100 - $77,600+ Incentive
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