Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities:

• Interact with the sales lead to maintain and improve service and product knowledge
• Respond to customer inquiries, product and service questions, and customer complaints
• Ensure customer account information is up-to-date
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Communicate frequent customer suggestions to the team to troubleshoot
• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help expand and retain a client base both in-person and through phone/email outreach

Qualifications:

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Strong knowledge of customer interface and interaction
• High school diploma, G.E.D. or equivalent

About Company: *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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