Job Description
Job Title: Data Scientist
Location: Remote
Job Description:
We are looking for a Senior Developer with expertise in agentic AI Retrieval-Augmented Generation (RAG) Databricks and ServiceNow API integration to support the development of an intelligent intake and routing system for security-related requests. This role will work closely with a Project Lead Lead Developer and an Architect to build and refine AI-driven workflows that automate request parsing deduplication SLA tracking and ticket routing.
Key Responsibilities:
- Collaborate with the Lead Developer and Architect to implement agentic AI workflows for processing security intake requests.
- Build and optimize RAG pipelines to enhance contextual understanding and ensure accurate classification and deduplication.
- Develop and maintain API integrations between the AI agent and ServiceNow enabling automated ticket creation and updates.
- Implement logic to monitor SLA compliance by analyzing historical records and owner responses.
- Contribute to system design discussions and provide input on scalable secure architecture.
- Write clean maintainable code and contribute to technical documentation.
Required Qualifications: - Hands-on experience with agentic AI frameworks (e.g. LangChain Semantic Kernel AutoGPT).
- Strong understanding of RAG architecture including vector databases embedding models and retrieval logic.
- Hands-on experience with Databricks in the following areas
- Delta tables
- workspaces
- Model training using Databricks
- ML lifecycle management
- Deployment in Databricks GPU instances
- Proficiency in Python and experience with NLP email/document parsing and LLM integration.
- Experience with ServiceNow APIs data models and workflow automation.
- Familiarity with security operations request management and SLA tracking.
- Ability to work effectively in a collaborative development environment.
Preferred Qualifications: - Experience with LLM orchestration autonomous agents and prompt engineering.
- Knowledge of ServiceNow scripting and administrative workflows.
- Experience with cloud platforms (Azure AWS GCP) and secure API development.
- ServiceNow certifications (CSA CAD) are a plus.
Job Tags
Full time, Remote work,