Job Description
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Description The Digital Commerce Inside Sales Representative is responsible for supporting digital sales channels by processing web-based quotes and orders, facilitating transactions through e-procurement platforms, and supporting Vendor Managed Inventory (VMI) programs. This position plays a key role in enhancing the customer experience through accurate and timely order management and strong communication with internal and external stakeholders.
Essential Duties And Responsibilities Vendor Managed Inventory (VMI) Support
- Process and bill customer orders related to VMI programs
- Collaborate with internal teams to ensure timely fulfillment and accurate inventory tracking
Web Order Management
- Review and process incoming online orders through NEFCO’s web platforms
- Coordinate with warehouse and logistics teams to manage shipments and deliveries
- Respond to customer inquiries and resolve issues related to order status, delivery, and billing
E-Procurement Platform Facilitation
- Support customers utilizing third-party e-procurement systems (e.g., Ariba, Coupa, Remarcable)
- Assist with quote generation and order placement through digital procurement platforms
General Administrative and Sales Support
- Communicate effectively with customers and internal stakeholders to ensure satisfaction
- Support ongoing improvements in digital sales processes and customer experience
Requirements Required:
- High school diploma or equivalent
- Proficiency in Microsoft Outlook and general business communication tools
- Strong verbal and written communication skills
- Excellent attention to detail and ability to manage multiple priorities
Preferred - Experience with VMI programs and/or B2B e-commerce or e-procurement platforms (e.g., Ariba, Coupa, Remarcable)
- Familiarity with Eclipse ERP or similar enterprise resource planning systems
- Previous experience in inside sales, order processing, or customer service in a B2B environment
Work Environment & Physical Requirements
- This is a full-time, in-office position based in East Hartford, CT
- Standard office environment; prolonged periods of sitting and working on a computer
FLSA Classification
This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime in accordance with applicable federal and Connecticut state labor laws.
Job Tags
Full time, Work at office,