Job Description

**Position Summary...** The Director of Seller Standards is a critical leadership role within Walmart's Marketplace organization, responsible for defining, implementing, and maintaining performance standards for third-party sellers. This position plays a key part in ensuring a high-quality, consistent experience for Walmart customers by holding sellers accountable to clearly defined benchmarks, while also enabling top-performing sellers to thrive. **What you'll do...** Working closely with cross-functional partners-including Risk, Legal, Customer Experience, Product, and Business Development-the Director will shape the policies, metrics, and processes that govern seller behavior and drive Marketplace growth through operational excellence. Responsibilities: Seller Standards Strategy + Develop and implement a cohesive strategy for seller performance standards aligned with Marketplace goals and customer expectations. + Define key metrics and benchmarks for seller success, including order fulfillment, customer service, policy compliance, and product quality. + Establish regular review and evaluation processes for seller performance, leveraging data and insights to drive accountability. + Develop organization plans and build best -in-class team that delivers against goals. Operational Execution + Lead the design and rollout of scalable programs to enforce standards, reward high performers, and remediate underperformance. + Partner with internal teams to communicate seller expectations clearly across the seller lifecycle, from onboarding to ongoing support. + Use data to identify performance trends, surface gaps, and recommend improvements in seller enablement or enforcement processes. Cross-functional Collaboration + Collaborate with Legal and Risk to ensure policy alignment with regulatory requirements and business risk appetite. + Work with Product and Tech to prioritize and support tools that enable performance visibility and enforcement. + Partner with Seller Experience and Support teams to ensure clear communication and consistent policy execution across channels. Continuous Improvement + Monitor the evolving needs of buyers and sellers and adapt performance standards to ensure the Marketplace remains competitive and trusted. + Recommend process improvements and automation opportunities to reduce friction for compliant sellers and improve resolution for non-compliance. Qualifications: + Bachelor's degree in Business, Operations, Communications, or related field + 10+ years of experience in eCommerce, trust & safety, operations, or policy governance with a track record of driving outcomes. + Deep understanding of seller dynamics in a marketplace or platform environment. + Proven ability to translate strategic goals into executable frameworks and scalable programs. + Strong communication, leadership, and stakeholder engagement skills. + Comfort working with data, analytics, and metrics to drive performance and decision-making. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. ‎ ‎ ‎ You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. ‎ For information about PTO, see . ‎ ‎ Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. ‎ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. ‎ For information about benefits and eligibility, see One.Walmart ( . ‎ Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $143,000.00-$286,000.00 ‎ Bentonville, Arkansas US-09401:The annual salary range for this position is $110,000.00-$220,000.00 ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Additional compensation includes annual or quarterly performance bonuses. ‎ Additional compensation for certain positions may also include: ‎ ‎ - Stock ‎ ‎ **Minimum Qualifications...** _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._ Option 1: Bachelor's degree business, operations, communications, or related area and 5 years' experience in eCommerce, trust and safety, operations, policy governance, or related area. Option 2: 7 years' experience in eCommerce, trust and safety, operations, policy governance, or related area. **Preferred Qualifications...** _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._ eCommerce, trust and safety, operations, policy governance, or related area., Master's degree in Business, Operations, Communications, or related area. **Primary Location...** 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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Holiday work, Full time, Temporary work,

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