Job Description

Job Description and Duties

The position is based in Los Angeles and may require overtime during nights and weekends, as necessary, to be present during events outside of regular business hours. A flexible schedule is available, however, full remote work or telework is not an option.

Dispatcher Clerks (DC) serve as the primary link and point of contact between the public and Department of Public Safety (DPS). Dispatcher Clerks receive emergency and non-emergency calls for assistance and direct or transmit information and assistance accordingly via phone and radio for the DPS. Dispatcher Clerks work under the general direction of the Chief and in his/her absence the Assistant Chief or Sergeants, for the Department of Public Safety (DPS). The Department of Public Safety reports under the organizational structure of the Office of Exposition Park Management.

The DPS's goal is to provide timely and appropriate responses to any problems and needs within the Park. Under the direction of the Sergeant, the Dispatcher Clerk is responsible for a full range of public safety services including but not limited to: (1) receiving and transmitting emergency response information, via radio and telephone; (2) monitoring security cameras and emergency radios; (3) determine urgency or nature of call, obtain specific details related to call, properly relay information to DPS units, and initiate DPS response, as appropriate; (4) custodian of Department Computer Aided Dispatch (CAD) system with daily data entry; (5) coordinate fire department and/or allied agency police response; (6) dispatch multiple units during large and fast-paced special events, and (7) maintain close and constant contact with units to monitor response and needed support requirements. Responsibilities also include using the NCIC/CJIS systems, maintaining incident call logs or other records, ability to multi-task and prioritize calls and tasks, and other related duties as assigned. Public Safety Dispatcher Clerks are on duty 24 hours a day, 7 days a week, and 365 days a year. Dispatchers may be required to work weekends and different shifts on a rotating basis.

Please read the entire bulletin thoroughly and if you any questions about the actual position, please refer to HR contact email listed below under Contact Information.

You will find additional information about the job in the .

Working Conditions

Dispatch center. Graveyard shift; however, may be required to work different shifts. Dispatchers work during holidays, weekends, and different shifts.

Please refer to the Duty Statement in the Work Environment Section.

Special Requirements

• The position(s) require(s) a Drug Screening be passed prior to being hired.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) a(n) Typing Certificate - 40WPM Certificate. You will be required to provide a copy of your certificate prior to being hired.

The selected candidate will be required to submit to pre-employment hiring clearances which include the following: Department of Justice Livescan fingerprint, medical testing for tuberculosis and drug screen within three business days of receipt of a conditional offer of employment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

*  Demonstrate ability to apply and interpret policies, regulations, and laws.

*  Creative problem solving skills.

*  Ability to communicate with tact and diplomacy.

*  Proven ability to establish and maintain effective professional working relationships.

*  Ability to use tact and good judgment while communicating and working with customers, co-workers, management,  and other government agency representatives.

*  Experience working in a fast-paced and changing environment.

*  Strong computer skills and experience with the Microsoft Office suite.

*  Excellent business writing skills.

*  Strong interpersonal skills and experience working in a team environment.

*  Ability to speak clearly and effectively in front of a group.

Specific instructions for Applicants:

Willingness to perform work requiring irregular hours including night shifts, weekends and holidays; voice well modulated for radio transmission; clear enunciation; orderliness; emotional stability; and normal hearing.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Department of Public Safety employees enjoy unique benefits, such as employee discounts on merchandise, concessions and summer camp, exhibit preview days, and reciprocal admission to local museums.

Free parking is available to employees. The building is within close distance to public transportation, including the Metro Expo Line and a variety of restaurants.

ELIGIBILITY AND ADDITIONAL INFORMATION

To be considered for the job vacancy you MUST satisfy one of the following requirements:

*  List Eligibility – Successfully complete the civil service exam for the classification (see Examination Information section below).

*  Transfer Eligibility – Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).

*  Reinstatement Eligibility – Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).

EDUCATION INFORMATION: 

• Education equivalent to completion of the twelfth grade and clerical experience or related police/military experience is desirable.
• Must include a typing certificate from an educational institution with application.
  

* Applications with "SEE RESUME" or "SEE ATTACHED" is not considered.
* Faxed or emailed applications are not acceptable.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  

  This position requires a Statement of Qualifications (SOQ). Applications submitted without an SOQ or an SOQ that does not answer the items/questions, and/or does not follow formatting instructions will be considered not interested in this position and will be eliminated from the selection process. Resumes and cover letters do not take the place of the SOQ.

  The Statement of Qualifications (SOQ) is a screening tool and will be scored based on the applicants ability to follow instructions and writing ability.

  * If a resume is submitted in lieu of an SOQ, or the SOQ is not submitted with the application, the candidate will be eliminated from the recruitment process.

  Please see the Statement of Qualifications section for instructions.

Job Tags

Holiday work, Permanent employment, Full time, Summer work, Local area, Flexible hours, Shift work, Night shift, Rotating shift,

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