Job Description

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Health Information Management
• Shift: 8:30am - 5pm Monday through Friday
• Job ID: 166411

Overview
Document Processing Specialist
Monday through Friday, No Weekends, No Holidays, 8:30-5
Location: On-site at Meriter Business Center – 2650 Novation parkway, Madison WI
The Document Processing Specialist is accountable for the preparation, scanning, and verification of medical record documents for integration into the electronic patient record. The Document Processing Specialist ensures medical records are processed in accordance with standardized HIM system wide guidelines. In addition, the Document Processing Specialist is responsible for communicating all issues that impact quality or timely integration of the documents into the patient’s electronic record.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    
• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Information Management
• Accurately prepare paper medical records for scanning following standardized HIM system wide prep guidelines.
• Scans paper medical records into the electronic health record using a scanning device.
• Accurately Indexes and verifies medical record images into the electronic health record following standardized HIM system wide document type guidelines.
• Responsible for the verification batches of scanned medical record images are released into the appropriate quality review queue or committed into the patient’s electronic medical record.
• Monitors and processes images from network file sweep folders.
• Meet quality and productivity standards.
• Upon request assist in the training of new hires by utilizing operational knowledge of prepping, scanning, and indexing processes.
• Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members.
• Upon request, performs quality control and processing of reports.
• Retrieves paper documents from defined patient care locations.

Customer Service
• Promptly answers office phone calls or assists with phone coverage.
• Frequently monitors incoming department faxes, as necessary.
• Responds to and fulfills continuation of care requests, as necessary.

Qualifications
Education:
Minimum: High school diploma or GED equivalent
Preferred: Medical terminology Completion of a Health Information Management program
Experience:
Minimum: Previous work history in health information services/medical records department or office experience.
Preferred: One to three years of experience with an electronic health record or hospital/medical setting.
Licenses:
Minimum:
Preferred: Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills:
Minimum:
• Keyboarding skills.
• Read, write and speak fluent English
• Adheres to privacy and confidentiality policies for all internal and external customers
• Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner
• Possesses good problem-solving skills in reasoning through work related issues
• Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, lifestyle and back

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