Job Description
Job Summary
We're looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service we're known for.
The goal is to maximize customer engagement and the success of business by providing solutions promptly.
Field Service Director Responsibilities
- Take on all customer support tasks in external facilities
- Work efficiently to conclude all on-site installation٫ repair٫ maintenance and test activities
- Guarantee that the work process accurately follows the guidelines
- Perform troubleshooting and strive to resolve issues
- Provide frequent٫ analytical service reports
- Operate vehicle(s) in a safe manner and effectively use field automation systems
- Adhere to company rules and regulations
- Team up with colleagues and pass on valuable information
- Determine customer needs and offer advice or suggestions
- Form relationships of trust with customers
Field Service Representative Requirements:
- High school diploma or GED.
- A technical degree or certification may be advantageous.
- Previous experience as a field service representative or in a related sales or service role.
- Strong working knowledge of the relevant technical equipment.
- Experience with mobile tools and applications.
- Excellent leadership, communication, customer service, and sales skills.
- Great critical thinking and problem-solving skills.
- Good teamwork, time management, and interpersonal skills.
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