Position Overview:
**This role is 30% - 40% Travel**
We are seeking a highly skilled and motivated Field Service Engineer with expertise in Metrology, Materials Science, Mechanical, or Electrical Engineering . The ideal candidate will be responsible for installing, maintaining, troubleshooting, and repairing a wide range of equipment and systems in the field. This role requires frequent travel to client sites, providing technical support and ensuring optimal performance of our products.
Key Responsibilities:
• Installation & Commissioning: Install and commission metrology, materials testing, or mechanical/electrical systems at customer sites, ensuring that equipment is operational and meets performance specifications.
• Maintenance & Repair: Perform routine and preventive maintenance on equipment to ensure optimal functionality. Diagnose and repair any issues, minimizing downtime for the customer.
• Technical Support: Provide technical assistance and training to customers, both remotely and on-site. Troubleshoot complex technical problems, using your expertise in metrology, materials science, mechanical, or electrical engineering.
• Customer Interaction: Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction. Provide feedback to internal teams on customer needs and equipment performance.
• Documentation: Accurately document service activities, including maintenance logs, repair reports, and customer feedback. Ensure all records comply with company policies and industry standards.
• Safety Compliance: Adhere to all safety protocols and procedures while on-site. Ensure that all equipment is installed and operated safely and in compliance with relevant regulations.
• Continuous Improvement: Stay updated on the latest industry trends, technologies, and best practices. Participate in ongoing training and professional development to enhance your technical skills and knowledge.
Qualifications:
• Education: Bachelor’s degree in Metrology, Materials Science, Mechanical Engineering, Electrical Engineering, or a related field.
• Experience: Minimum of 3-5 years of experience in a field service engineering role, preferably with experience in metrology, materials testing, or mechanical/electrical systems.
• Technical Skills:
• Strong understanding of metrology equipment and materials testing methodologies.
• Proficient in mechanical or electrical system troubleshooting and repair.
• Familiarity with diagnostic tools and software used in equipment maintenance.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Customer-focused with a strong commitment to service excellence.
• Travel: Willingness to travel frequently, including overnight stays, to customer sites.
• Certifications: Relevant certifications in metrology, electrical, or mechanical systems are a plus.