Job Description

The iconic Hotel del Coronado is looking for a  Guest Service Agent to join the Shore House team ! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. 

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms ( to include cottages and villas ), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining. 

Want to learn more? Hotel Website , Facebook , Instagram , Pinterest

Classification:  Full-Time 

Shift: Various – must be available to work overnights, weekdays, weekends, and holidays.

Pay Rate:  The pay rate for this role is $21.63 and is based on applicable and specialized experience and location.

Medical Insurance Coverage Available -  for you and your family

Union Position: This position is part of the Local L30 Union which requires complete open availability . We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week.

What Will I Be Doing:

The Shore House Guest Service Agent is the primary point of contact for all Shore House guests.  The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating “Del Memories”. Projects professionalism and a positive attitude while efficiently and courteously assisting our Shore House guests.  Must be able to handle and process guests’ requests and exceed their expectations while providing them with personalized services and accurate information.

• Handle the pre-planning of the Shore House experience for all scheduled Shore House arrivals.
• Coordinate and confirm verbally and via itinerary the guest arrival schedule and all planned activities for each Shore House guests in advance of arrival.
• Handle the arrival, hotel orientation and departure of all Shore House guests.
• Check guests in/out of hotel using hotel computer system.
• Book future hotel or Shore House reservations for guests.
• Respond to all guests’ requests; make suggestions and arrangements to enhance the overall guest experience.
• Make it happen – act as a conduit between the Shore House guests and all operating departments to “get it done, whatever it is.”
• Make dining and other reservations for Shore House guests and follow through with corresponding departments to ensure execution of task.
• Maintain the cleanliness and neatness of your working area.
• Check daily information board to prepare for arrivals and special requests.
• Adhere to department and hotel procedures and policies
• Provide assistance to all hotel departments as required.
• Adhere to guidelines established in the Hotel del Coronado Associate Handbook.
• Perform additional tasks as requested by members of the leadership team.

Qualifications

The success in this role will demonstrate itself through the following attributes and skills:

• Works with a positive “can-do” attitude.
• Excellent verbal and written communications skills. Ability to multitask and attention to detail.
• Service from the “HEART” approach toward guests and the team.

Required Qualifications

• Minimum Education: High School Diploma or GED
• Minimum Years of Experience: Two years of hospitality experience required
• Excellent verbal, written, computer, directional, organizational, problem solving, and follow through skills.  Able to work well under pressure.
• Interest in and knowledge of the San Diego area and cultural activities.
• Must be friendly, outgoing, self-motivated, attentive to detail and capable of prioritizing and handling multiple tasks and responsibilities.

Preferred Qualifications

• Minimum Years of Experience: Two years of luxury experience preferred

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits –   Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon the classification and union status of the position.

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