Job Description

The Hospitality Support is responsible for communicating the uniqueness of DAOU through a consistent and impactful brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

Core Responsibilities

Efficient Service Support

• Keep floors free and clear of broken glass, water, and other debris during service.
• Stock wine consistently during service.
• Wash, dry, and buff all glasses, plates, flatware and any other utensil used during service.
• Transport supplies from storage as needed throughout service.
• Communicate with management supply levels and needs on a daily basis.
• Required to participate in the setup, support, and breakdown of events.
• Provide guests with world-class customer service at all times.
• Describe tasting room options with accuracy and enthusiasm.
• Deliver food to guests.
• Facilitate bottle and merchandise sales for guests.
  
  

Set-Up and Close Down

• Follow opening checklist, ensuring that all tasks are completed in a timely manner and the Tasting Room is fully cleaned, stocked, and ready for guests by opening time.
• Initiate closing tasks and follow closing checklist ensuring that all closing tasks are performed ensuring that the Tasting Room is clean, stocked and ready for the opening staff.

Requirements

• Must be at least 21 years old.
• Able to complete multiple tasks with accuracy and urgency.
• Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.
• Leads others, by example and makes decisions based on the needs of the business.
• Ability to react quickly in a high-intensity environment, maintaining a calm professional demeanor at all times.
• Must be able to lift at least 40 lbs. or one case of wine.
• Fluent in English language, second language helpful in communication with visiting public.

Success Factors/Job Competencies

• Works efficiently and follows company standards, with or without immediate supervision. Successful candidates will be team players with positive attitudes
• Possesses knowledge of principles and processes for providing exceptional visitor experiences.
• Continues to strive for excellence and remains self-motivated to productivity.

Working Conditions

• Regular working schedule to include all weekends and holidays.
• Long and irregular hours during peak seasons and/or special events.
• Moderate to heavy physical work (moving wine cases and retail supplies and setting up for special events).
• Standing for long periods of time (8 hours per day).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation for this role is $16.50/hr. This position is eligible to participate in the tip pool at DAOU.

Benefits

• DAOU offers a 50% employee discount off all wine, food, and merchandise items. In addition, DAOU provides a bottle of new vintages to all employees as they are released to consumers.
• Annual membership to LinkedIn Learning for all employees.

The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.

DAOU is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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