In-House Service Spec-1 Job at Medical Devices Company, San Antonio, TX

dHUrY3JuTmNEeEVhRElOOWFmaFZncHJtWEE9PQ==
  • Medical Devices Company
  • San Antonio, TX

Job Description

Roles & Responsibilities

Roles & Responsibilities:

  • Quickly answer and triage inbound customer calls (30-40 calls avg. per day)
  • Provide dedicated phone support, document and assist in resolving entry level inquires for Pyxis equipment
  • Adhere to communication procedures, guidelines, and policies
  • Meet SLA targets
  • Creates tickets in Salesforce
  • Asks probing questions to caller to get more detail and document on ticket

Experience Required

Experience

  • 2+ years of proven customer support experience in a call center environment

Skills & Certifications

Skills

  • Strong interpersonal skills
  • Strong written communication
  • Ability to creatively solve problems
  • Familiar with ticketing CRM systems; Salesforce preferred
  • Ability to work well as a team and independently
  • Knowledge of microsoft office products
  • Speaks well, documents quickly and clearly, can multitask, follows instructions

Preferred Technical Experience:

  • Ability to communicate technical language to a non-technical audience
  • Entry Level Software installation and troubleshooting
  • Entry Level Hardware Installation and troubleshooting
  • Entry Level peripherals installation (Scanners, Printers...)
  • Entry Level of Networking topology, terminology

Duties, Activities and Responsibilities breakdown

  • Customer Service Support - 80%
  • Administrative/Other - 20%

Training:

  • Phone, CRM and Product overview will be provided

Eligibilities & qualifications

Desired Qualifications:

  • High School Diploma or GED

Job Tags

Similar Jobs

Abacus Corporation

Reach Truck ForkLift Job at Abacus Corporation

 ...We are seeking a reliable and experienced Reach Truck Operator to join our team. The ideal candidate will be responsible for safely operating a reach truck to move, locate, relocate, stack, and count merchandise. Accuracy and attention to safety are essential.... 

Cornerstone Advocacy Service

Day One Call Center Advocate-Part Time Job at Cornerstone Advocacy Service

 ...with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works...  ...Participates in the training and mentoring of new staff, volunteers and/or students as assigned. Assures data entry is completed accurately in Apricot... 

CVR Energy, Inc.

Data Engineer (SQL Integrations) Job at CVR Energy, Inc.

 ...Position Summary The Data Engineer will design, development, and support of data engineering, data modeling, and data integrations...  ...designing and developing complex data models for integrations, analytics, and reporting for use in semantic models and reports in... 

Beech Valley Solutions

Tax Reporting and Advisory Consultant Job at Beech Valley Solutions

 ...connects top-tier public accountants to highly sought-after freelance consulting opportunities. We've curated a network of cutting-edge clients...  ...TRA experience to conduct primary reviews of ASC 740 income tax provision engagements and review tax returns to make... 

MLR.org

Cardiac Sonographer Job at MLR.org

Cardiac SonographerPosition Overview:MLR Healthcare is looking for a skilled and motivated Cardiac Sonographer to join our team. The ideal candidate will have expertise in performing echocardiograms and will play a crucial role in diagnosing and monitoring cardiac conditions...