Job Description

This person provides technical assistance and support to end-users (employees) for computer systems, software, hardware, and network-related issues. This role focuses on managing user accounts, devices, and applications within the Microsoft Azure environment, as well as providing general IT support. The ideal candidate will have a moderate foundation in IT concepts, experience with Microsoft technologies, excellent problem-solving skills, a customer-service orientation, and a demonstrable willingness to learn.

Key Responsibilities:

• Azure User and Application Management:
  • Create, modify, and delete user accounts, groups, and distribution lists within Azure Active Directory (Azure AD).
  • Manage user permissions and access controls within Azure.
  • Assign and manage application access for users and groups.
  • Configure and troubleshoot Azure AD Connect for synchronization with on-premises Active Directory (if applicable). Include if you have a hybrid environment.
• Mobile Device Management (MDM):
  • Enroll, configure, and manage iPhones and other mobile devices (specify Android, Windows, etc., if applicable) using an MDM solution (e.g., Microsoft Intune, Jamf, AirWatch/Workspace ONE, MobileIron - Specify your MDM ).
  • Enforce security policies and compliance requirements on mobile devices.
  • Troubleshoot mobile device connectivity and application issues.
  • Manage device inventory and reporting.
  • Familiarity with Apple Business Manager for device enrollment and management.
• General IT Support:
  • Provide first-line support for IT issues via phone, email, chat, or in-person. Log all requests and resolutions in a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, etc. - Specify your system ).
  • Troubleshoot and resolve hardware and software issues on Windows PCs, Macs (if applicable), printers, and other peripherals.
  • Assist with network connectivity issues (Wi-Fi, VPN, Ethernet).
  • Provide support for file sharing and collaboration tools (e.g., SharePoint, OneDrive, network shares - Specify your tools ).
  • Set up and configure new computers and user accounts.
  • Assist with software installations and updates.
  • Document common issues and solutions for knowledge base creation.
• Help with other issues as needed, such as troubleshooting systems, hardware, and software.

Qualifications:

• Required:
  • 1-3 years of experience in an IT support role (adjust years based on your "mid-level" definition).
  • Demonstrable experience with Microsoft Azure Active Directory (Azure AD) user and group management.
  • Experience with Mobile Device Management (MDM) solutions, particularly with managing iPhones.
  • Solid understanding of Windows operating systems (Windows 10/11).
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independentlyand as part of a team.  
  • A foundational understanding of electronics, computers, systems, hardware, and software principles.
  • Highly coachable and eager to learn new technologies and skills across various IT domains.
  • High school diploma or equivalent.
• Preferred:
  • Experience with Microsoft Intune.
  • Experience with Apple Business Manager.
  • Experience with scripting (PowerShell, Bash, etc.) is a plus.
  • Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365 Certified: Fundamentals, Azure Fundamentals, etc.) are a plus. Specific Certifications such as:

Associate's or Bachelor's degree in Information Technology or a related field.

Job Tags

Full time,

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