Job Description
Program Overview
Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present
About The Role
Peraton is seeking a dedicated IT Specialist to join our dynamic and mission-focused team in support of the Department of Homeland Security (DHS), specifically the Transportation Security Administration (TSA) Freedom Center in Herndon, VA. This role is a key contributor to the 24/7 TSA Operations Center and will be responsible for delivering expert-level technical support, including installation, configuration, adaptation, and optimization of Peraton’s technical products and programs. If you are an experienced IT Specialist seeking to make a meaningful impact on national security and public safety, we invite you to apply and become part of a committed team that values excellence, service, and purpose.
Location: On-site position located in Herndon, VA.
Schedule: This role requires shift work, including weekends and holidays.
Day to Day Work Responsibilities:
- Provides Tier I and Tier II support for inter-agency partners. (USSS, CBP, FAA, DoD, etc.)
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Provides mailbox, distribution and mail enabled security groups creations.
- Provides Microsoft email account modifications for mailbox delegation permissions.
- Run Cat6 cable and termination, run multi-mode, single mode fiber.
- Rack and connect various types of routers, servers, security appliances etc.
- Provides AV support including VTC, video walls, utilizing Activu AV systems and integrated Creston/Extron solutions.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second-tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Communicate to appropriate internal personnel of issues at a particular account.
- Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
- Determine the severity and complexity of a reported issue and if necessary, escalate to the appropriate specialist.
- Determine the troubleshooting work-flow and organize support priorities.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers.
TSAImpact#
Qualifications
Basic Qualifications:
- Bachelor’s degree and 5 years’ experience or Associate’s degree and 7 years’ experience or HS diploma/equivalent and 9 years relevant experience.
- Must have an Active Secret clearance to be considered.
- US Citizenship required; Must have the ability to obtain / maintain a DHS (EOD) clearance.
- Experience with Desk-Side IT support.
- Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).
- Ability to install Cisco switches and complex fiber backbone interconnectivity.
- Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
- Strong Active Directory skills.
- Possesses a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Experience working in a professional security environment and server rooms.
- M365 portal and MS Exchange experience.
Preferred Qualifications:
- Relevant DHS focused experience.
- Security+ Certification
- A+ Certification.
- Network+ Certification.
- Cisco & Microsoft Certifications.
- ITIL4 Certification.
- Audio Visual experience.
- Experience running and/or managing projects.
- Able to plan and prioritize team workload to ensure objectives are achieved on time.
- Experience balancing multiple tasks and prioritizing as required.
- Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.
- Ability to work independently with minimal supervision, identify opportunities and develop new ideas.
- Ability to communicate in a professional manner with senior executive government staff.
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Job Tags
Holiday work, Contract work, Internship, Shift work,