Job Summary: The IT Support Specialist provides technical support to end users, focusing on resolving IT, hardware, and network issues. Under the supervision of the IT Support Manager, the role involves handling first-tier support, escalating complex issues, and maintaining documentation for PCs and peripherals.
Minimum Qualifications:
Strong troubleshooting skills for hardware, software, and network issues.
Proficiency in maintaining inventory and documentation.
Ability to communicate technical issues clearly and professionally.
Experience working with third-party vendors and managing support requests.
Customer-focused with an understanding of user needs.
Ability to work independently and as part of a team.
Preferred Qualifications:
Experience with PC and peripheral deployment and setup.
Familiarity with process improvement through automation.
Strong organizational skills and attention to detail.
Understanding IT best practices and ITIL (Information Technology Infrastructure Library) principles.
Experience:
1-3+ years of experience supporting end users and maintaining IT equipment.
Experience troubleshooting desktop hardware, operating systems, application software, and peripherals.
Experience setting up and configuring operating systems, applications, computers, and printers.
Experience supporting users via phone, email, and Microsoft Teams.
Familiarity with network connectivity, IP addresses, and Microsoft Teams.
Knowledge of TCP/IP networking, Microsoft Active Directory, and other Microsoft technologies.
Experience with password resets, mapping network resources, adding printers, and installing drivers.
Familiarity with financial institutions' core application, particularly DNA.
1-3+ years of experience supporting a variety of clients and systems.
Skills:
Excellent oral and written communication skills.
Strong customer service skills and ability to troubleshoot and problem-solve effectively.
Ability to prioritize tasks and handle multiple issues simultaneously.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job