Job Description
IT Support Technician
Qualified candidates will have good problme-solving ability for the IT technician position. Have the experience and skills to be a reference point for all IT related inqueries at the user level, responding to users in a timely manner and ensuring optimal running of all systems.
Requirements:
- Bachelor's degree in computer science or related field.
- 2+ years of experience in systems maintenance in lieu of degree.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
- Willingness to work on additional tasks and of hours as needed
Skills and Abilities Required:
- Experience in Microsoft products
- Managing Active Directory, DNS, DHCP, NPS and Group policies
- Support ERP Administration
- Excellent communication skills
- Experience in Manufacturing Industry
Job Responsibilites:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting system infrastructure including but not limited to laptops, printers, workstations, network switches, cabling, desk and cell phones, handheld scanners, Wi-Fi.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Use ticketing system for recording and reporting KPIs
- Managing technical documentation.
- Act as a backup to Systems administrator
Job Tags
Full time,