Job Description
Are you passionate about providing exceptional service and working in a welcoming environment that respects the privacy, dignity, and individuality of our elderly residents? The Converse Home in downtown Burlington is seeking a dedicated Full-Time Receptionist to join our team, where you will play a crucial role in maintaining a warm and supportive atmosphere for our residents, visitors, and staff. This is a 32 hour a week position ( 8am-3pm Monday thru Friday) with a full benefits package.
Key Responsibilities:
- Answer Phones & Direct Calls: Manage incoming calls and redirect them to the appropriate departments efficiently.
- Customer Service: Greet and assist visitors, maintain a welcoming presence in the lobby, and engage politely with residents.
- Provide leadership and supervision to the front desk and reception staff, ensuring a welcoming, organized, and efficient environment for residents, families, visitors, and employees.
- Develop and manage the reception staff schedule to ensure adequate coverage at all times, including handling requests for time off, shift changes, and adjustments based on community needs or special events.
- Document Preparation: Assist various departments with preparing correspondence, forms, and photocopying as needed.
- List & Log Management: Maintain and update resident lists, emergency phone trees, and other important records. Distribute them to relevant departments.
- Resident Assistance: Provide residents with information about appointments, newspapers, mail, etc., and redirect them to the appropriate staff when necessary.
- Calendar & Schedule Maintenance: Assist in Managing the appointment calendar and transportation schedule using Outlook.
- Resident Petty Cash Management: Assist the Business Office Director in maintaining resident petty cash accounts.
- Safety & Security: Monitor residents at risk for wandering, track walker locations using air tags, and ensure the safe operation of the front door.
- Chart Assembly: Prepare health charts and room labels for new residents or as requested.
- Mail & Supply Management: Process incoming mail and monitor office supply inventory, making purchases on a weekly schedule or as needed.
- Common Room Scheduling: Manage the appointment book for the use of common rooms for meetings and activities.
- Lobby Cleanliness: Ensure the lobby and foyer are clean and welcoming.
- Emergency Response: Notify the appropriate department or nurse in the event of a resident emergency or distress.
- Doctor's Orders: Fax Doctor’s orders for signatures and ensure they are returned within 15 days.
Qualifications:
- Passion for Elder Care: A desire to work with the elderly, respecting their privacy, dignity, choice, independence, and individuality.
- Team Player: Ability to work well with others and function effectively as part of a team.
- Customer Service Excellence: Cheerful demeanor and excellent customer service skills.
- Experience Preferred: Previous experience working with elders or individuals with memory loss is preferred.
- Computer Skills: Proficiency in computer programs such as Word, Excel, Outlook, and internet search engines. Excellent overall computer skills.
- Problem Solving: Ability to follow tasks to completion, including solving problems along the way.
- Dependability: Reliable and consistent in performing duties.
- Physical Requirements: Able to regularly lift up to 20 pounds and sit for long periods.
- Management Skills are preferred to oversee the team of receptionists.
Education and Experience:
- Relevant experience in a similar role is preferred but not required.
- Training will be provided for the right candidate.
Join our team and contribute to a caring and supportive community. Apply today to make a difference in the lives of our residents!
Send your resume to Kristen@conversehome.com or apply online at conversehome.com
Converse Home is an Equal Opportunity Employer. About The Converse Home: The Converse Home is a private nonprofit senior community. Our assisted living and memory care community is located in a quiet, residential neighborhood in the southern end of Burlington. We have beautifully landscaped grounds that include large flower and vegetable gardens, a gazebo and many areas for our residents to enjoy being outside.
Job Tags
Full time, Shift work, Monday to Friday,