Job Description
Position: Night Auditor- Full Time
Reports to: Rooms Division Manager & Security Manager
Job Purpose: Close current operating day and open the new operating day, to ensure proper accounting & resort management.
Job Summary: Welcomes and registers guest, establishes credit, directs guest to room, relays messages, answers questions about services, flips system to the new operating day, maintains and updates records, obtains payments.
Duties
- Willingness to accept the most effective roll.
- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Establishes credit by verifying credit cards or obtaining cash.
- Directs guest to room by showing location on Resort map.
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
- Works the Night Audit Processes to close the current operating day and to begin the new operating day.
- Closes current day credit card batches to ensure proper processing of payments.
- Runs necessary system reports, and records information on a spreadsheet for Accounting.
- Contributes to team effort by accomplishing projects/tasks as needed.
- Completes nightly task list to prepare team for upcoming day.
Qualifications
- Effective communication skills
- Detail oriented
- Customer focused.
- Hospitality/Front Desk Experience preferred, but not required.
- High School Diploma or equivalent experience.
- Ability to work 3rd shift. (11pm-7am)
Physical Requirements
- Lift up to 10 lbs.
- Sit and/or stand long periods.
About Blue Harbor Resort & Conference Center: Blue Harbor Resort & Conference Center sprawls across 12 acres of Lakefront property, boosting stunning surroundings and views of Lake Michigan. Blue Harbor Resort & Conference Center is located in Sheboygan, Wisconsin. Both the Resort and the community is a true destination.
Job Tags
Full time, Shift work,