Job Description

More about us…

The Hoxton, Portland is the 6th Hox in our family, and the 2nd in the US. You'll find us in the heart of Old Town in an iconic building boasting with history that dates back to 1906. Our Portland home has 119 bedrooms, a rooftop taqueria, Tope; our lobby lounge, Lovely Rita; and a speakeasy basement bar, 2NW5. Plus, like all Hoxton's, you'll find our meetings and events space, The Apartment.

Job Description

Overview:
Join our team as a Part Time Night Auditor where you will play a crucial role in ensuring a seamless guest experience during their stay. As a Night Auditor, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.  This position is for 2 nights a week, including at least one weekend night. Hourly rate: $20/hour

What you'll do...

• Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
• Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Handle cash transactions, credit card processing, and maintain a balanced cash drawer
• Ensure accuracy in guest billing and resolve any discrepancies
• Collaborate with various departments to address guest needs and ensure satisfaction
• Monitor security cameras and report any suspicious activities
• Maintain cleanliness and organization at the front desk area
• Perform any additional tasks as required during the night shift

Qualifications

What we are looking for...

• Previous experience in hotel management or guest services is advantageous
• Strong understanding of hospitality operations and guest relations
• Ability to communicate effectively with guests from diverse backgrounds
• Proficiency in using phone systems and handling calls with professionalism
• Bilingual or multilingual skills are a plus
• Exceptional customer service skills with a focus on problem-solving
• Attention to detail and accuracy in handling financial transactions and reports
• Flexible availability to work night shifts, weekends, and holidays as needed

Additional Information

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive wages
• 5 Paid Days Off per Year after 90 days, mental health benefits, retirement packages, and rewards for going the extra mile and living our values
• Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up as part of a global family of brands
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work
• Food on us during your shift.
• Enjoy a free night at The Hoxton when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

The Hoxton, Portland is an  equal opportunity  employer. All applicants will be considered for  employment  without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts. 

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