Job Description
Position: Patient Services Coordinator
Department: Home Health
Schedule: Weekends 8:00am – 4:30pm (REMOTE)
$30.00/hour with a shift differential
Job Summary:
The Patient Services Coordinators are responsible for answering incoming calls, scheduling patient appointments, and executing the referral management process with all referral sources to ensure a smooth and efficient coordination of home health or hospice services for our patients. This role supports the agency’s mission to deliver exceptional home-based healthcare and exemplifies our values of Integrity, Respect, Teamwork, and Appreciation.
Schedule: Saturday and Sunday, 8:00 AM–4:30 PM.
Primary Responsibilities:
Intake & Schedule Coordination:
- Handle and respond promptly to incoming calls, emails or faxes from physicians, or patients.
- Receive and process referrals from hospitals, physicians, and other community partners.
- Communicate effectively with clients, families, referral sources, and staff to ensure timely and accurate intake and scheduling.
- Gather and document necessary patient information, insurance details, and medical history for admissions.
- Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.
- Facilitate discharge planning and communicate with inpatient referral sources.
- Maintain accurate records in EHR and ensure regulatory compliance.
- Support overall office operations related to intake and scheduling.
Patient and Family Communication:
- Serve as a liaison between the agency and patients, families, and referral sources.
- Answer incoming community inquiries about services with professionalism and empathy.
- Support the patient/family and healthcare team during the intake and transition process.
Common Expectations:
- Deliver compassionate, respective service in all interactions.
- Respond promptly and professionally to inquiries or concerns.
- Contribute to overall patient and staff satisfaction.
- Attend staff meetings, in-services, and serve on assigned committees.
- Support agency initiatives, fundraising events, and community outreach activities.
- Adhere to established policies, procedures, and standards for quality, safety, and infection control.
- Maintain confidentiality of patient and organizational information.
- Promote a culture of safety by complying with regulations, reporting errors or hazards, and identifying opportunities for process improvement.
- Engage in ongoing professional development through education, literature review, and workshops.
- Deliver exceptional service to patients, families, and colleagues while fostering teamwork and fiscal responsibility.
- Gather and document necessary patient information, insurance details, and medical history for admissions.
- Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.
Knowledge, Skills, and Abilities:
- Strong multi-tasking, time management, and organizational skills.
- Excellent communication skills, both verbal and written.
- Proven ability to implement and sustain quality improvement initiatives.
- Excellent interpersonal skills with the ability to foster collaboration across disciplines.
- Proficient in Microsoft Office Suite and comfortable learning new software.
- Dependable, professional and able to work with minimal supervision.
Qualifications:
- LPN or RN degree required .
- Previous experience in home health or hospice intake and scheduling is preferred.
- Must pass a background check and have reliable transportation.
- CPR certified.
Core Values:
- Integrity – We build trust through responsible actions and honest relationships.
- Respect – We value every individual and treat all with dignity and compassion.
- Teamwork – We collaborate across all levels to achieve excellence in care.
- Appreciation – We recognize and celebrate the contributions of our team.
Job Tags
Part time, Work at office, Remote work, Shift work, Weekend work, Sunday, Saturday,