Reservations Agent Job at Primland Resort, Meadows of Dan, VA

dE9lUnJuOVFDQkliREloMmIvRlRnNUhnWGc9PQ==
  • Primland Resort
  • Meadows of Dan, VA

Job Description



A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S. , RTV trail riding and tennis.

Job Description



Embark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

  • Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
  • Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
  • Maintaining complete knowledge of the resorts and other information including the following:
    • All resort facilities/services offered and hours of operation
    • All accommodations, layout, décor, attributes and locations
    • All studio rates, special packages and promotions
    • All spa treatments and offerings, their benefits and costs
    • Daily stats, including availability
    • Entertainment/special events scheduled on property and in the area
    • Directions to the resort from airports and other major landmarks
    • General info, descriptions and directions for local services, restaurants, wineries and points of interests.
  • Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
  • Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
  • Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

Qualifications

  • Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
  • Ability to create professional business letter correspondence.
  • Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
  • Ability to work cohesively with other departments and co-workers as part of a team.

Additional Information



Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Tags

Full time, Local area, Outdoor,

Similar Jobs

Lubrizol Corporation

Chemical Operator Job at Lubrizol Corporation

 ...ensuring our employees feel engaged and fulfilled in every aspect of life. Duties/Responsibilities: Make and package batch chemicals for lubricant and personal care industry. Load/unload bulk chemical trucks. Read, understand and follow batch sheets and SOP... 

Household Staffing

Housekeeper for kind family in East Islip NY! Job at Household Staffing

 ...Required Housekeeping: Housekeeping Required Laundry: Family laundry Ironing:Ironing Required Errands: Dry Cleaners; Post Office, Etc. Driving: Own Car Travel: No Travel Required Position Requirements Work Hours: M,W,Th,F 9AM-4PM and either... 

University of Tennessee, Knoxville

Community Services Officer - University Libraries, Public Services | University of Tennessee, Knoxville Job at University of Tennessee, Knoxville

 ...Community Services Officer Department: University Libraries, Public Services Non-Exempt, MR03 Tuesday - Saturday, 12:30pm - 8:30pm POSITION SUMMARY The Library Community Service Officer (CSO) provides a uniformed security presence at the John C.... 

HR Human Solutions Agency

Hotel Cleaner Job at HR Human Solutions Agency

 ...arisen to join our amazing housekeeping team. You will be required to complete a detailed clean of our guest rooms within the hotel ensuring we exceed guests needs and comply to our high standards of hygiene and cleanliness daily. For more info call / whatsapp... 

WAHVE

Commercial Lines Underwriting Assistant - REMOTE Job at WAHVE

 ...Put your Insurance Experience to work FROM HOME! At WAHVE , we value significant insurance experience and want to revolutionize the...  ...insurance carrier, MGA, or wholesale broker clients in Commercial Lines Assistant or Associate Underwriter positions. Well suited...