Marchay is a curated, membership-based travel service and community for some of the most sophisticated travelers on the market. Recognized by several leading publications as one of the premier luxury travel services, Marchay’s model provides a unique approach and complete solution to manage its members high-end travel needs.
A key benefit to membership at Marchay is unbiased service by your own dedicated Senior Travel Advisor and team. Marchay provides unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas with additional amenities and preferred partner benefits at over 1,200 hotels, globally.
Role Description
As a Senior Travel Advisor, you will lead a team of Travel Advisors and must be exceptional in client relations and execution of various high-end travel arrangements, from building custom and highly-detailed itineraries to handling all systems and bookings. The ideal candidate is someone who has extensive industry experience – preferably in the luxury sector – can excel as the leader of a team, and is simultaneously a meticulous and fast-paced worker. Please note that this is not an entry-level role and significant previous travel advisor experience is required.
RESPONSIBILITIES:
REQUIREMENTS:
You are based in North America and are willing to work Eastern Time Zone hours
You have 5+ years of experience planning luxury travel either as an independent contractor or company employee
You are comfortable working on 50-60 trips at once
You have experience working with large amounts of data and staying organized using a CRM (e.g., itineraries, trip feedback, client information, etc.)
You have excellent taste and product knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
You are well-versed in working with luxury hotels, first and business class air, DMCs, villa suppliers, guides, etc
You have a sophisticated understanding of a high-end consumer’s lifestyle and travel trends
You have a demonstrated ability to deliver a great client experience with ease and grace
You have excellent verbal and written communications
You can multitask easily and have outstanding time management skills
Bonus points for Sabre GDS knowledge, Salesforce CRM expertise, and experience leading a team
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