Key Responsibilities
∙Configure ITSM platform (ServiceNow, Remedy, Jira, or equivalent) to enforce
change approval workflows.
∙Develop automation for rollback, approvals, and post-implementation reviews.
∙Support technical staff in submitting, tracking, and documenting change requests.
∙Build dashboards and reports for technical compliance metrics.
∙Pilot test enforcement workflows in high-risk domains (e.g., firewall, payment,
surveillance).
∙Troubleshoot and fine-tune enforcement controls to balance security with operational
efficiency.
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