Job Description
At Urology Austin , our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.
In choosing a career with Urology Austin , you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.
Job Summary:
The purpose of this position is to assist all Urology Austin patients as they seek treatment at our Practice, whether as a new patient, returning patient or a patient being scheduled for surgery and/or a procedure. This must be done with the utmost care and accuracy when entering demographic and insurance information as well as when populating the physician’s schedule.
Responsibilities and Duties:
- Assist with answering all incoming calls for the assigned clinical site for Urology Austin
- Assists in scheduling all new and returning patients for Urology Austin, ensuring accuracy as to time and date of the appointment and in capturing patient demographic information and insurance information.
- Schedule accurately and timely all and surgeries as directed by the physicians and/or clinical staff.
- Insurance verification on all surgery patients which includes verifying insurance.
- Provides surgery information/instructions.
- Review surgery schedules two days prior to the scheduled surgery day and check for errors in scheduling, and/or surgery assistance. Ensures that updates (cancellations or additions) are properly completed.
- Communicates as needed with physicians and other staff about any patient concerns/issues related to scheduling. Consults with site manager about any system problems.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Provide coverage to other areas as needed.
- All other duties as assigned.
Qualifications and Skills
- Minimum one year physician front office experience, preferably in a surgical practice.
- Basic knowledge of insurance plans, including Medicare and Medicaid.
- Ability to quickly but accurately enter patient demographic and insurance information.
- Excellent customer service and communication skills.
- Excellent organization skills to maintain multiple physician schedules together with scheduling with area healthcare facilities.
- Proficiency in computer software use, including Word, Excel and Outlook.
Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- 401(k) with Employer Contributions and Profit Sharing
- Paid Time Off (PTO)
- Group Term Life Insurance
- Health Care & Dependent Care Flexible Spending Accounts
- Health Savings Account
- Employee Assistance Program (EAP)
- Competitive Wages
- Paid Holidays, No Weekends
Job Tags
Holiday work, Full time, Temporary work, Flexible hours,