Job: System Administrator
Job ID: 9236258
Location : 1575 Sherman St. Denver, Colorado 80203 REmote
Candidate must currently be a Colorado State resident.
Office of Information Technology
NETWORK ADMINISTRATOR II
II. GENERAL INFORMATION
A. Briefly describe the purpose of the work unit.
The Chief Technology Office division exists to satisfy the business needs of our customers through the development of partnerships, consulting, planning, application development and support, project management, responsiveness, and strategic thinking. Enterprise Applications delivers high-quality application development and support to its customers while looking for opportunities to use newer technologies to deliver those services more efficiently, effectively, and elegantly.
B. Describe any staffing or organizational changes related to this contracted position
N/A
C. Briefly summarize the purpose of this position.
This position provides technical network communications support. The position possesses functional knowledge pertinent to network (LAN/WAN/Network) communications technologies and is a contributor to the development, testing, implementing, and maintaining of new equipment. Equipment may include but is not limited to routers, switches, wireless access points and controllers, and VoIP technologies. This position recommends and obtains approval for network and security design changes that affect all supported sites.
III. PRIMARY JOB DUTIES
Document current, permanent, and primary job duties. The total of all duties must equal 100%. Document the attributes of current essential functions using the listing on the last page.
Required tasks to fulfill primary responsibility:
Provide daily technical operations support and technical expertise for network Infrastructure (hardware and/or software) as it relates to data transport (wired or wireless) and information technology.
Assist with the design, installation and configuration of network communications infrastructure, including routers, switches, wireless access points, and wireless LAN controllers.
Respond to critical outages and end-user technical issues escalated through the enterprise service desk.
May be required to travel to any agency or location within 50 miles of primary work location to provide services. Primary work location is 1575 Sherman Street Denver Colorado.
Respond to ServiceHub tickets by providing first line response through troubleshooting and escalating the tickets as needed.
Provide specific examples of regular, ongoing decisions made by this position related to this duty.
Determine site requirements in order to set up site networking equipment.
Diagnose the cause of technical issues and determine and implement the best course of action for repair or resolution.
Make decisions related to network design/administration and implement them accordingly.
Make decisions regarding prioritization of workload.
In performing this duty, provide examples of typical problems or challenges encountered by this position and the guidance used to resolve the problem.