Job Description
Position Summary:
MrKitt’s Service Center & Towing is hiring a professional, experienced Tow Truck Operator with a minimum of 3 years’ experience and strong customer service skills. This role requires full knowledge of operating both flatbed and wheel lift tow trucks, a clean 5-year driving record, and the ability to safely and efficiently respond to breakdowns, accident recoveries, private property impounds, and scheduled tows.
We are looking for a reliable, responsible, and safety-conscious operator who takes pride in professionalism, punctuality, and quality service.
Key Responsibilities:
Towing & Recovery:
- Operate flatbed (rollback) and wheel-lift tow trucks safely and efficiently.
- Perform light- to medium-duty towing, including accident recovery, breakdown assistance, and private impound requests.
- Load, secure, transport, and unload vehicles without causing damage.
- Use proper equipment: baby J chains, soft straps, dollies, winch systems, and tie-downs (4-point minimum)
Dispatch & Response:
- Respond promptly to calls from dispatch, customers, and police requests.
- Navigate efficiently using GPS and mobile dispatch apps.
- Maintain clear, professional communication with dispatch and customers.
Documentation:
- Accurately complete tow tickets, damage documentation, and condition reports.
- Use tablet or mobile app for digital ticketing, photo documentation, and time-stamping.
- Collect payments when applicable and follow company protocols.
Customer Service:
- Provide a respectful, calm, and courteous experience for all customers—even in high-stress situations
- Assist stranded motorists, answer basic vehicle-related questions, and represent MrKitt’s brand with integrity
- Wear proper uniform and maintain a clean appearance and truck at all times
Requirements:
- Minimum 3 years’ experience operating flatbed and wheel-lift tow trucks.
- Valid PA driver’s license with a clean 5-year MVR.
- Current and valid DOT Medical Card (required)
- Proven ability to operate towing equipment safely and without incident.
- Must be familiar with Philadelphia streets and surrounding counties.
- Strong customer service skills and calm demeanor under pressure.
- Available for rotating on-call shifts, nights, and some weekends.
- Must be able to lift up to 75 lbs, stand for extended periods, and work in all weather conditions.
- Basic mechanical knowledge is a plus.
Preferred (but not required):
- Experience in accident scene recovery and vehicle storage yard procedure.
- Bilingual (English/Spanish) is a plus.
- Experience using digital dispatch systems.
What We Offer:
- Competitive hourly + commission pay structure
- Weekly pay + performance bonuses
- Late-model trucks & top-tier equipment
- Opportunity for growth and leadership in one of Philly’s fastest-growing towing companies
- Supportive team environment focused on professionalism and pride in the craft
Job Tags
Hourly pay, Weekly pay, Full time, Night shift, Rotating shift, Weekend work,