Job Description

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Veteran’s Assessor will provide housing to veterans in Salt Lake County through the Supportive Services for Veteran Families (SSVF) team. This will be accomplished by seeking out homeless individuals and families in shelters to assess for housing assistance and benefits particular to veterans to help these individuals and families exit homelessness.

The position will also entail assisting veterans in gathering documents needed for housing and medical benefits, as well as assisting the veterans with location of apartments. This position requires flexibility in both personality and schedule which will entail working some late shifts in order to engage a highly vulnerable population.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Reports to

Veteran Outreach Supervisor

Position Status

Full-Time, 40 hours

Shift

Monday – Friday

Salary Range

Grade 6, $18.90/ Hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

Job Duties:

Administration

• Assessor services must be customized to the target populations: a plan to target very low-income Veteran families, who are literally homeless, or at imminent risk of becoming homeless. The Assessor will primarily support the veterans and families experiencing homelessness in shelters across Salt Lake County.

• Maintain positive, professional interactions with emergency services, fire, police, neighborhood residents, staff at community resource centers, and referral sources.
• Provide clients with referrals and linkages to community resources.
• Attend mandatory weekly staff/staffing meetings and other meetings as assigned.
• Assist and promote community education, response, and problem solving around homelessness issues.
• Perform housing searches for veteran households, advocating on their behalf and helping them navigate the approval process with clear and consistent messaging following a ‘Housing First’ approach
• Provide crisis intervention and engage and encourage housing conversations with clients as necessary; including assessing barriers to housing by helping clients get access to housing related services such as rides to view apartments, assist in filling out apartment applications, etc.
• Complete programmatic requirements daily, including data quality, record keeping, and documentation management
• Use organizational skills and attention to detail to focus on problem-solving, including engaging in housing conversations with veterans and their families in crisis
• Develop, foster, and maintain relationships with key partner agencies, landlords and property managers, and the local Veterans Administration
• Attend and contribute to internal and external meetings including but not limited to: Salt Lake Valley Coalition to End Homelessness Core Function groups, Community Triage Group and Veteran Community Triage meetings, and inter-department collaboration meetings.
• Communicate and coordinate closely with the Veteran Manager and Veteran Outreach Supervisor on all aspects of program operations, team dynamics, and veteran supports and resources; including program fidelity, documentation accuracy, and intra-agency collaborations.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
• Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Education and Experience

• Lived, work or volunteer experience preferred OR a degree in a related field
• Experience working with diverse and vulnerable populations.
• Knowledge of homeless populations and housing opportunities preferred.
• Knowledge and experience working with individuals with mental illness and substance use disorders preferred.

Required Skills and Abilities

• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to move 25 pounds (files)
• Ability to stand and walk for at least an hour at a time.
• Ability and license to drive a vehicle

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

• We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

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